When it comes to making your business more profitable and successful, don't look to re-engineering for answers. A better way is to apply the concept of kaizen, which mean making simple, common-sense improvements and refinements to critical business processes. The results being: greater productivity, quality, and profits achieved with minimal cost, time, and effort invested. In this book, you discover how to maximize the results of kaizen by applying it to gemba - business processes involved in the manufacture of products and the rendering of services - the areas of your business where, as the author puts it, the "real action" takes place.
今井正明（Masaaki Imai）1930年生于日本东京，日本质量管理大师，美国持续改善研究院的院长，Kaizen(持续改进方法)之父。 今井正明毕业于东京大学，质量管理顾问。他于1986年成立了Kaizen学院（Kaizen Institute），目的在于帮助西方企业吸收日本式的质量管理理念。 他的主要著作有《改善：日本企业成功的奥秘》（Kaizen: The Key to Japan's Competitive Success）；《十六个避免说“不”的方法》（16 Ways To Avoid Saying No）；《莫把Yes作答案》（Never Take Yes for an Answer）和《现场改善》 （Gemba Kaizen）。